Customer Support Representative - billing questions (Nashville, TN)

Westbrook Forge Hospitality is a hospitality company in Nashville with restaurants, rooms and catering, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 25 people based in Nashville. What you will do • Resolve billing and account issues, including group events, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with group events. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Nashville. • We will tell you what to expect at each step of the hiring process.