Customer Support Representative - billing questions (Nashville, TN)

Lumen Keystone Inspection Services is looking for a Customer Support Representative. The job centres on billing questions for field inspections, and it would suit someone who likes steady, practical work. You would join a large organisation of about 882 people based in Nashville. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including field inspections, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with field inspections. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Nashville. • Applications are reviewed on a rolling basis.