Customer Support Representative - billing questions (Nashville, TN)

Lumen Sable Property Management is looking for a Customer Support Representative. The job centres on billing questions for resident events, and it would suit someone who likes steady, practical work. Residents are neighbours, not numbers. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including resident events, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with resident events. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Nashville. • Applications are reviewed on a rolling basis.