Customer Support Representative - billing questions (Nashville, TN)

Nova Summit Property Management manages apartment communities around Nashville, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of about 413 people based in Nashville. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including maintenance requests, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with maintenance requests. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Nashville. • We reply to every applicant.