Customer Support Representative - billing questions (Nashville, TN)

Silverline Union Energy supplies electricity and gas to homes and businesses around Nashville, and we need a Customer Support Representative to lead our billing questions. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including hardship programmes, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with hardship programmes. Working arrangement • Full-time, with a steady weekday schedule. • On site in Nashville. • We reply to every applicant.