Customer Support Representative - billing questions (Nashville, TN)

Lumen Stone Telecom is looking for a Customer Support Representative. The job centres on billing questions for billing accounts, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Nashville. • We will tell you what to expect at each step of the hiring process.