Customer Support Representative - billing questions (Nashville, TN)

Highbridge Field Water Authority Partners is looking for a Customer Support Representative. The job centres on billing questions for water quality, and it would suit someone who likes steady, practical work. Crews and office staff work closely together. What you will do • Resolve billing and account issues, including water quality, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with water quality. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Nashville, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.