Customer Support Representative - billing questions (Nashville, TN)

Clearpath Juniper Inspection Services is looking for a Customer Support Representative. The job centres on billing questions for scheduling, and it would suit someone who likes steady, practical work. Independence and accuracy are our product. What you will do • Resolve billing and account issues, including scheduling, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with scheduling. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Nashville. • We reply to every applicant.