Customer Support Representative - billing questions (Minneapolis, MN)

Harborlight Pine Press Group produces print and digital publications in Minneapolis, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of more than 1,000 people based in Minneapolis. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including press runs, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with press runs. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Minneapolis. • We reply to every applicant.