Customer Support Representative - billing questions (Minneapolis, MN)

We are growing our team at Rivermark Vale Property Management Group and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 36 people based in Minneapolis. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including resident events, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with resident events. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Minneapolis, with some flexibility after the first few months. • We reply to every applicant.