Customer Support Representative - billing questions (Minneapolis, MN)

Nova Union Banking Services is looking for a Customer Support Representative. The job centres on billing questions for deposit accounts, and it would suit someone who likes steady, practical work. Most people here started in a branch and stayed. What you will do • Resolve billing and account issues, including deposit accounts, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with deposit accounts. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Minneapolis, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.