Customer Support Representative - billing questions (Minneapolis, MN)

We are growing our team at Rivermark Thistle Insurance and adding a Customer Support Representative whose main responsibility will be billing questions. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including underwriting files, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with underwriting files. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Minneapolis, with some flexibility after the first few months. • We reply to every applicant.