Customer Support Representative - billing questions (Minneapolis, MN)

Bright Bridge Energy is looking for a Customer Support Representative. The job centres on billing questions for service connections, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Minneapolis. What you will do • Resolve billing and account issues, including service connections, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with service connections. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Minneapolis, with some flexibility after the first few months. • We reply to every applicant.