Customer Support Representative - billing questions (Minneapolis, MN)

Ironwood Keystone Transit Planning Group is a transit-planning firm in Minneapolis working with agencies and riders, and we need a Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including route schedules, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with route schedules. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Minneapolis. • We reply to every applicant.