Customer Support Representative - billing questions (Minneapolis, MN)

Amberfield Birch Environmental Services is looking for a Customer Support Representative. The job centres on billing questions for collection routes, and it would suit someone who likes steady, practical work. Early starts and steady work; we look after our drivers. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including collection routes, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with collection routes. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Minneapolis. • We reply to every applicant.