Customer Support Representative - billing questions (Milwaukee, WI)

Greenridge Keystone Transit Planning is looking for a Customer Support Representative. The job centres on billing questions for accessibility audits, and it would suit someone who likes steady, practical work. You would join a small organisation of about 16 people based in Milwaukee. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including accessibility audits, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with accessibility audits. • Bilingual English and Spanish. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Milwaukee. • We will tell you what to expect at each step of the hiring process.