Customer Support Representative - billing questions (Milwaukee, WI)

Rivermark Nest Financial is looking for a Customer Support Representative. The job centres on billing questions for account servicing, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including account servicing, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with account servicing. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Milwaukee, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.