Customer Support Representative - billing questions (Milwaukee, WI)

We are growing our team at Bright Drift Inspection Services and adding a Customer Support Representative whose main responsibility will be billing questions. Technicians travel and report carefully. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including equipment calibration, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with equipment calibration. • Bilingual English and Spanish. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Milwaukee. • We will tell you what to expect at each step of the hiring process.