Customer Support Representative - billing questions (Milwaukee, WI)

Silverline Maple Housing Group is a nonprofit housing provider in Milwaukee. We are hiring a Customer Support Representative to take on billing questions. You would join a small organisation of about 148 people based in Milwaukee. What you will do • Resolve billing and account issues, including rent assistance, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with rent assistance. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Milwaukee, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.