Customer Support Representative - billing questions (Miami, FL)

We are growing our team at Greenridge Foods Group and adding a Customer Support Representative whose main responsibility will be billing questions. Shifts are steady and overtime is planned. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including customer specifications, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with customer specifications. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Miami. • We reply to every applicant.