Customer Support Representative - billing questions (Miami, FL)

Amberfield Ember Manufacturing is looking for a Customer Support Representative. The job centres on billing questions for machine downtime, and it would suit someone who likes steady, practical work. Many of our supervisors started on the floor. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including machine downtime, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with machine downtime. • Bilingual English and Spanish. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Miami, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.