Customer Support Representative - billing questions (Miami, FL)

Silverline Thistle Medical designs and makes medical devices in Miami. We are hiring a Customer Support Representative to take on billing questions. Engineers and clinicians sit at the same table. What you will do • Resolve billing and account issues, including training materials, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with training materials. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Miami. • We reply to every applicant.