Customer Support Representative - billing questions (Miami, FL)

Silverline Wren Freight moves freight for manufacturers and retailers out of Miami. We are hiring a Customer Support Representative to take on billing questions. You would join a small organisation of about 135 people based in Miami. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including customer tracking, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with customer tracking. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Miami, with some flexibility after the first few months. • We reply to every applicant.