Customer Support Representative - billing questions (Miami, FL)

We are growing our team at Fernwood Glen Facilities and adding a Customer Support Representative whose main responsibility will be billing questions. Clear communication between supervisors and crews matters. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including safety inspections, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with safety inspections. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Miami. • We reply to every applicant.