Customer Support Representative - billing questions (Memphis, TN)

Greenridge Junction Financial Group serves customers across Memphis with accounts, loans and payments. We are hiring a Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including loan applications, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with loan applications. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Memphis. • Applications are reviewed on a rolling basis.