Customer Support Representative - billing questions (Memphis, TN)

Greenridge River Water Authority operates treatment plants and pipelines around Memphis, and we need a Customer Support Representative to lead our billing questions. Crews and office staff work closely together. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including capital projects, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with capital projects. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Memphis. • We reply to every applicant.