Customer Support Representative - billing questions (Memphis, TN)

We are growing our team at Rivermark Kestrel Water Authority and adding a Customer Support Representative whose main responsibility will be billing questions. Crews and office staff work closely together. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including water quality, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with water quality. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Memphis, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.