Customer Support Representative - billing questions (Memphis, TN)

Northwind Field Financial Group is a financial-services company in Memphis, and we need a Customer Support Representative to lead our billing questions. Career paths are clear. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including regulatory reports, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with regulatory reports. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Memphis, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.