Customer Support Representative - billing questions (Madison, WI)

Stonegate Lakeside Telecom is looking for a Customer Support Representative. The job centres on billing questions for outage reports, and it would suit someone who likes steady, practical work. We invest in training. What you will do • Resolve billing and account issues, including outage reports, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with outage reports. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Madison. • We reply to every applicant.