Customer Support Representative - billing questions (Madison, WI)

Redstone Ember Housing manages affordable housing communities across Madison, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 12 people based in Madison. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including resident services, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with resident services. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Madison. • Applications are reviewed on a rolling basis.