Customer Support Representative - billing questions (Madison, WI)

Greenridge Amber Property Management Associates manages apartment communities around Madison. We are hiring a Customer Support Representative to take on billing questions. Maintenance and leasing staff share information every day. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including resident events, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with resident events. • Bilingual English and Spanish. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Madison. • We will tell you what to expect at each step of the hiring process.