Customer Support Representative - billing questions (Madison, WI)

Highbridge Sable Markets Associates is a Madison retailer with stores, a distribution centre and online ordering, and we need a Customer Support Representative to lead our billing questions. We like people who know our customers by name. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including store inventory, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with store inventory. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Madison, with some flexibility after the first few months. • We reply to every applicant.