Customer Support Representative - billing questions (Madison, WI)

We are growing our team at Silverline Sable Markets and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 22 people based in Madison. What you will do • Resolve billing and account issues, including shrink and waste, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with shrink and waste. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Madison. • Applications are reviewed on a rolling basis.