Customer Support Representative - billing questions (Madison, WI)

We are growing our team at Ironwood Sable Water Authority and adding a Customer Support Representative whose main responsibility will be billing questions. Safety and public health guide our decisions. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Full-time, on a regular day shift. • On site in Madison. • We will tell you what to expect at each step of the hiring process.