Customer Support Representative - billing questions (Madison, WI)

Northwind Union Hospitality is a hospitality company in Madison with restaurants, rooms and catering. We are hiring a Customer Support Representative to take on billing questions. You would join a small organisation of about 194 people based in Madison. What you will do • Resolve billing and account issues, including reviews and feedback, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with reviews and feedback. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Madison. • We reply to every applicant.