Customer Support Representative - billing questions (Madison, WI)

Clearpath Meadow Financial Group is a financial-services company in Madison, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of about 329 people based in Madison. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including loan applications, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with loan applications. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Madison. • We reply to every applicant.