Customer Support Representative - billing questions (Madison, WI)

Highbridge Summit Press produces print and digital publications in Madison. We are hiring a Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including press runs, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with press runs. Working arrangement • Full-time, on a regular day shift. • On site in Madison, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.