Customer Support Representative - billing questions (Louisville, KY)

We are growing our team at Harborlight Quarry Energy and adding a Customer Support Representative whose main responsibility will be billing questions. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including service connections, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with service connections. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Louisville. • Applications are reviewed on a rolling basis.