Customer Support Representative - billing questions (Louisville, KY)

Silverline Lantern Markets is looking for a Customer Support Representative. The job centres on billing questions for store inventory, and it would suit someone who likes steady, practical work. We like people who know our customers by name. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including store inventory, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with store inventory. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Louisville. • Applications are reviewed on a rolling basis.