Customer Support Representative - billing questions (Las Vegas, NV)

Clearpath Cobalt Medical builds devices used by hospitals and clinics, with its team based in Las Vegas. We are hiring a Customer Support Representative to take on billing questions. Patient safety shapes every decision. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including device records, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with device records. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Las Vegas. • Applications are reviewed on a rolling basis.