Customer Support Representative - billing questions (Las Vegas, NV)

Rivermark Iron Manufacturing makes precision components in Las Vegas. We are hiring a Customer Support Representative to take on billing questions. You would join a large organisation of more than 1,000 people based in Las Vegas. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including scrap and rework, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with scrap and rework. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Las Vegas, with some flexibility after the first few months. • We reply to every applicant.