Customer Support Representative - billing questions (Las Vegas, NV)

Cedar River Property Management looks after rental homes across the Las Vegas area. We are hiring a Customer Support Representative to take on billing questions. You would join a large organisation of about 899 people based in Las Vegas. What you will do • Resolve billing and account issues, including lease renewals, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with lease renewals. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Las Vegas. • We will tell you what to expect at each step of the hiring process.