Customer Support Representative - billing questions (Las Vegas, NV)

Harborlight Forge Inspection Services Partners is looking for a Customer Support Representative. The job centres on billing questions for client sites, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Las Vegas. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including client sites, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with client sites. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Las Vegas. • We reply to every applicant.