Customer Support Representative - billing questions (Knoxville, TN)

Lumen Pike Insurance Group provides coverage to households and businesses around Knoxville, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of about 298 people based in Knoxville. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including customer complaints, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with customer complaints. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Knoxville. • We reply to every applicant.