Customer Support Representative - billing questions (Knoxville, TN)

We are growing our team at Redstone Cobalt Property Management and adding a Customer Support Representative whose main responsibility will be billing questions. Maintenance and leasing staff share information every day. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including rent collection, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with rent collection. • Bilingual English and Spanish. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Knoxville. • Applications are reviewed on a rolling basis.