Customer Support Representative - billing questions (Knoxville, TN)

We are growing our team at Summit Bright Markets and adding a Customer Support Representative whose main responsibility will be billing questions. Managers started on the floor. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including online orders, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with online orders. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Knoxville, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.