Customer Support Representative - billing questions (Knoxville, TN)

We are growing our team at Bright Arts Center and adding a Customer Support Representative whose main responsibility will be billing questions. We run on creativity, deadlines and a lot of goodwill. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including exhibitions, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with exhibitions. Working arrangement • Full-time, Monday to Friday. • On site in Knoxville. • Applications are reviewed on a rolling basis.