Customer Support Representative - billing questions (Knoxville, TN)

We are growing our team at Clearpath Pike Auto Group and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 44 people based in Knoxville. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including service appointments, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with service appointments. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Knoxville. • We will tell you what to expect at each step of the hiring process.