Customer Support Representative - billing questions (Knoxville, TN)

Bluepeak Meadow Water Authority is looking for a Customer Support Representative. The job centres on billing questions for water quality, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Knoxville. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including water quality, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with water quality. • Bilingual English and Spanish. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Knoxville. • Applications are reviewed on a rolling basis.