Customer Support Representative - billing questions (Knoxville, TN)

Bluepeak Cross Facilities is looking for a Customer Support Representative. The job centres on billing questions for work orders, and it would suit someone who likes steady, practical work. You would join a large organisation of about 214 people based in Knoxville. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including work orders, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with work orders. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Knoxville. • Applications are reviewed on a rolling basis.